Booking/Cancellation Policy Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment will be charged a cancellation fee to the card on file. If notice or reason (such as illness, emergency or inclement weather) is provided within that 24hr period prior to the appointment start time 50% of the total treatment cost will be applied, in the event of a no show and/or no notice/reason provided after the scheduled start time of the appointment a 100% charge of the total treatment cost will be applied. Notification may be provided via email eric.vanderheide1990@gmail.com Privacy and Record Keeping Policy We collect personal information from our clients in order to ensure the best quality care while maintaining the safety and autonomy of you, the client. All information kept is confidential and will be maintained for a period 10 years past the date of last treatment or 10 years past the client's 18th birthday if the last treatment occurred prior to reaching the age of majority in accordance with our legal and regulatory requirement. Your information will never be released to anyone without your express written consent. All physical copies of your information are stored in a secure location behind lock and key while all of your digital information is protected by a password and is encrypted.